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Jakarta Post
The Jakarta Post
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'Collective intelligence' makes bureaucracy work

Jakarta | Wed, February 28, 2018 | 09:26 am
'Collective intelligence' makes bureaucracy work After six years, LAPOR! has 693,318 users, and has registered more than 1.24 million complaints. The system has also connected with 34 ministries, 304 government agencies and 116 state-owned enterprises. (Shutterstock/File)

PREMIUM A bridge in the West Java regency of Cianjur crumbled and was inaccessible following prolonged rain. That afternoon, economic activities halted and children could not attend classes. The information came from a resident of Cianjur in his report last Nov. 28 through the LAPOR! ( platform, a national online complaint handling system that allows citizens to report any flaws in public s...

Disclaimer: The opinions expressed in this article are those of the author and do not reflect the official stance of The Jakarta Post.