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Network crucial in social and humanitarian services
Having a large network plays a crucial role in ensuring the effective running of social and humanitarian services, including the Mobile Clinic program, as they involve various stakeholders with different backgrounds and expertise, according to Indosat Ooredoo’s operational partners.
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Health matters: Medical personnel check on the health of residents in Sidosari Village, Sukaraja district, Seluma regency, Bengkulu, alongside a Mobile Clinic van. (Courtesy of Indosat Ooredoo/-)
... partners are in charge of implementing programs, starting from finding a medical team that may include doctors, nurses, pharmacists, dentists, educators and volunteers.
Having a large network plays a crucial role in ensuring the effective running of social and humanitarian services, including the Mobile Clinic program, as they involve various stakeholders with different backgrounds and expertise, according to Indosat Ooredoo’s operational partners.
Under the Mobile Clinic program, partners are in charge of implementing programs, starting from finding a medical team that may include doctors, nurses, pharmacists, dentists, educators and volunteers.
“We have many branches across Indonesia, including one in Jayapura, and thousands of volunteers across Indonesia who are ready whenever we need them,” said Eva Marhaenis, spokesperson for Rumah Zakat (RZ).
Under Indosat Ooredoo’s Mobile Clinic program, RZ focuses on eight locations, namely Bandung, Yogyakarta, Surabaya, Lampung, Banjarmasin, Pontianak, Makassar and Jayapura.
She referred to the flash flood that hit Garut regency, West Java, recently as an example. She said in dealing with the victims of the flash flood, a team from RZ’s Bandung branch handled it by coordinating with Indosat Ooredoo’s local office and local volunteers. “That way, we could deliver assistance to victims faster and cheaper,” she said, adding that the team spent five days at the disaster site.
In running the Mobile Clinic program in Papua, RZ’s branch in Papua coordinates with Indosat Ooredoo’s local office and local volunteers.
Sidik of Dompet Dhuafa, another partner, shared Eva’s opinion, saying that his organization relied heavily on volunteers when it came to implementation of the program. “We currently have about 20,000 volunteers scattered across Indonesia,” he said, adding that under the Mobile Clinic program, the organization focused on Banten province.
Ade Shinta Dewi, coordinator of Pos Keadilan Peduli Umat (PKPU), said the organization’s highly pivotal volunteers across the country were uncountable. “They are involved in every program depending on the location where the volunteers live. By profession, many are civil servants while many others are entrepreneurs, farmers, etc,” she said.
The PKPU has been engaged in the Mobile Clinic program since 2008, concentrating on Jakarta, Medan, Padang, Bengkulu and Surabaya.
Beneficiary target
Each operational partner has its own target regarding beneficiaries, which is set based on an agreement with Indosat Ooredoo. Commonly, the number of targeted beneficiaries varies, depending on location.
To achieve the target sometimes requires extra effort and creativity because what is planned does not always match the reality on the field.
“Our target was between 100 and 150 participants per day in one village, but only a few people participate in our program,” said Eva, referring to a Mobile Clinic program in a village in Papua.
This encouraged the RZ team to use the door-to-door approach, which has worked because many who were sick were unable to visit to the site.
Dompet Dhuafa takes advantage of its education or school network and so “in every Mobile Clinic program we hold, many enthusiastically attend an event even though we have to cover an isolated 100-kilometer area in Banten,” said Sidik, adding that his organization’s target is more than 4.880 beneficiaries per year.
Ade of the PKPU said a thorough survey of location and prospective beneficiaries was conducted prior to the implementation of an event. “So far we have met the target in every event even though our car once broke down due to the rugged and muddy road leading to the site,” she said, referring to emergency response activities related to the January 2015 eruption of Mount Sinabung in North Sumatra.
She disclosed that the PKPU met the target of 23.460 beneficiaries as of the end of 2014 and 22.047 beneficiaries for the 2015-2016 period.
She said one doctor treated 50 patients per day in compliance with a health regulation, but “in emergencies, one doctor is allowed to treat 80 patients per day,” she said, referring to emergency case related to the eruption of Mt. Sinabung and of the eruption of Mt. Kelud in East Java that the organization handled.
As part of the regular program focused on preventive measures, the partners educate communities on various health issues as most have low awareness about health.
“We educate them on health issues, such as simple things like the need to wash their hands before eating,” said Eva. (JP)
