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McDonald’s apologizes after serving woman cleaning solution instead of coffee

Sarah Douglas ordered a latte through McDonald's drive-through in Alberta, Canada, and took one sip before realizing something was wrong.

News Desk (The Jakarta Post)
Sun, August 5, 2018

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McDonald’s apologizes after serving woman cleaning solution instead of coffee A woman walks past an outlet of US burger chain McDonald's in central London on Sept. 4, 2017. (AFP/Tolga Akmen)

F

ast food giant McDonald’s has issued an apology after a pregnant customer was served cleaning solution instead of a latte at its Alberta branch, Canada.

As reported by Time, Sarah Douglas ordered a latte through the restaurant’s drive-through and took one sip before realizing something was wrong.

After issuing a complaint, a staff member informed her that two cleaning lines were hooked up to the latte machine.

A spokesperson on behalf of Dan Brown, the restaurant’s franchisee, released a statement regarding the incident.

Read also: Japan train departs 25 seconds early, company apologizes for 'truly inexcusable' mistake

“What happened is that the machine was being cleaned - as it is every morning. Unfortunately, the milk supply line was connected to the cleaning solution while this guest’s drink was made,” he said.

“We have taken immediate action to review the proper cleaning procedures with the team and have put additional signage up as an added reminder,” Brown added.

Following the incident, health inspectors visited the outlet.

Douglas expressed concern and urged McDonald’s to make sure such an incident never occurred again.

“As a mother, I want to make sure I have a voice and that I’m being heard in terms of the safety of consumers, and how [alleged] negligence can affect people in such a drastic way,” she says. (anm/kes)

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