A few years ago, when stopping over at Changi Airport, I stepped into the big store that sells all sorts of interesting electronic stuff. Then I remembered I had forgotten to bring a mouse for my notebook. In a section that mostly sold MobileGear accessories, I saw a cheap mouse with a retractable cord. I bought a black one.
The mouse worked well during that trip, but afterwards it stopped glowing after I plugged its USB cable into the netbook, into my desktop PC and my notebook. Kaput. Fortunately, it was a cheap one. I put it in a bin behind my desktop monitor, making a mental note to ask the store at Changi to replace it. But, too bad, I did not keep the receipt.
In the following years I passed Changi Airport a couple of times. Each time, I forgot to throw the non-working mouse into my bag. But one time I casually asked the shop attendant whether it would be possible to get a replacement for a defective mouse even when I no longer had the receipt. He said, “Just bring it in. We’ll have a look, Sir.” He assured me it might be replaced even without the receipt.
I think another year and a couple of more trips to Singapore passed by before I finally remembered to take the broken mouse with me. More precisely, it was on my trip to Singapore earlier this month that I remembered to put it into my handbag.
So after getting off the plane and before my wife and I proceeded to immigration, I stopped over at this electronics store. I showed the attendant there the mouse that I bought at least three years earlier and told him that it no longer worked. He asked for the receipt, I said I did not. “We need the receipt, but let me talk to the manager,” he said.
In less than three minutes, I got a new mouse. They had run out of the black version, and asked me whether a different color would be OK with me. I got a white one. They even tested it before putting it in a plastic bag and handed it to me.
This is world-class customer service. Even at Changi, I was surprised to get this level of commitment to customer satisfaction. And, based on this experience, I will have no hesitation when buying a MobileGear product there.
MobileGear has a wide range of useful accessories for mobile workers, including universal power adaptors and chargers. One of the accessories that have caught my attention is their USB Docking Station.
Are you, like me, reluctant to part with the old, clunky but highly comfortable keyboard made by IBM in the 1980s? Yes, I am still happily using one of those, folks. The problem is that it has a PS/2 plug, and no mobile computer today has a PS/2 jack for this keyboard. In the meantime, fewer and fewer mainboards come with this port. The MobileGear USB Docking Station has the PS/2 ports for keyboard and mouse.
I was already thinking of selling my HP LaserJet 6L, which still works well as long as I patiently insert the printing paper one sheet at a time. My reason for selling it was that it used a parallel cable connection to the computer, and none of the netbooks or notebooks still has the parallel port. With the Docking Station, there will be no problem. It also has the parallel port for the printers from yesteryears. So, I may still be able to use the LaserJet 6L for some more years.
We can order the station from www.mobilegear.com, but it is now on clearance sale. They may have the next generation waiting until they clear their inventory.
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