Research In Motion Ltd. will comply with the regulation requiring the producer of popular BlackBerry smartphones to set up an after-sales service center in Indonesia, showing commitment in expanding its market footprint in the country.
Previously, the government set a July 16 deadline for the company to open local service outlets. Failure to comply would have resulted in the rejection of all applications for new certification of BlackBerry imports, as well as freezing already-issued certificates, meaning that existing certificate holders could no longer import BlackBerry products.
However, less than two days after the government set the deadline, RIM said it is ready to comply and has reiterated its commitment.
In a statement issued on Tuesday, the company said it is "in the process of arranging for an RIM-authorized repair facility to be opened in Indonesia in the near term."
"This repair facility will expand RIM's existing after-sales service capabilities and support the growing sales of Blackberry smartphones by RIM's partners in Indonesia," it said.
The Canada-based company said it will continue investing in the country to support its customers and partners, and "remains very excited about the future of the smartphone market in Indonesia," while working with local regulators.
The government has said that the after-sales service center was important given the fast growth of the product sales, which it expects to reach one million by the end of this year, from around 300,000 at the present time.
RIM's commitment should end weeks of confusion, in particular for BlackBerry users here, over the product.
Since June, Indonesia has blocked certification procedures concerning the leading Canadian export item to the country, with the government saying that RIM had yet to provide the required after-sales service
The regulation itself was imposed to help protect the interest of consumers and to give equal treatment to all producers.
Representatives of the company, with the help of the Canadian government - through its embassy officials here, tried last week to lobby on the regulation, but the government insisted on full implementation.
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