Letter: Speedy, beware!

After I signed for a package that promised me "up to" 1000 Kbps in Feb. 2008, I got no speed near that during the whole time until now (mostly only 200-300Kbps); except after complaining to 147 that I could get more for a half-day at the most and then it was back to usual.

Several days ago I got a phone call from Telkom and was told that the previous service would discontinue and there was a new "unlimited" one for about the same price. A public company can that easily disregard its promise on paper in less than two years? Discontinued?

Hating such promotion phone calls and being preoccupied with other things and anyway sore about so-called speedy services, I felt forced to accept "ape elu kate d*h!" (whatever you say). Next day I checked my speed because I could not even send email and it was 96Kbps down and 9.28 up!

Complaining to 147 I was told: Well, the most you can get now (with the new package) is down 384Kbps and up 96, however, it is "unlimited"! I do need not "unlimited", since I am not a surfer. I feel tricked.

I wanted my old Abo back (where I mostly get at least above 200Kbps) and was told "You cannot change status twice in the same month. Contact us again next month".

Instead of upgrading the service to the promised level, the "baited to take the offer" user is forced to downgrade! This really calls for a class action of Internet users so that the private sector can enter the field and give us reliable and honorable service in line with advertisements and promises made.

Suharto
Tangerang, Banten