Letters: Similar Speedy experience

I have had a similar experience with Speedy as Michael Johnsey (The Jakarta Post, Dec. 26) and I know many others who are not wholly satisfied.

Speedy’s service is truly unsatisfactory. The name itself almost constitutes a deliberate misrepresentation. The connection is extremely slow and unreliable. I have given up calling their help line, it gets me nowhere and it is really frustrating. The representatives are polite enough, but the support ends there. In Indonesia, we pay a very high price for an Internet service that lags far behind most of the world.

The Internet speed here is just a fraction of what is deemed barely adequate in most other countries.

Like most large companies in Indonesia, Speedy has no incentive to improve their service, because they know, and feel secure in the fact, that there is very little the consumer can do. As we are all well aware, complain at your peril in Indonesia. An efficient Internet service is vital in this day and age: it is very important for business and education, and is a major source of entertainment. Suppliers like Speedy are holding the country back in the Dark Ages.

The Post should make an issue of the performance of Internet service providers and see just what the general public opinion is, and maybe, jolt them into this millennium.

Denni Hooping
Jakarta