Few passengers satisfied with TransJakarta service: Survey

A survey conducted by the Indonesian Consumers Foundation (YLKI) revealed that only 1.61 percent of respondents were very satisfied with the TransJakarta bus service.

YLKI executive Tulus Abadi said 50.44 percent of the respondents stated the special bus service was good, 39.08 percent considered it moderate and the rest expressed dissatisfaction.

“Passengers expect improvement in seven priorities as follow: punctuality, travel time, safety, comfort, information, accessibility, condition of shelters and cleanliness,” he said.

The survey also revealed that 58 percent of the respondents believe their suggestions would be responded by the city administration.
 
Head of the TransJakarta Management Body Daryati Asrining Rini said his office had always tried to immediately respond to complaints related to the bus service.

The survey was conducted on 3,000 passengers in eight corridors of the TransJakarta bus in the first week of March of this year.