Letter: Response from ANZ Bank

Following up on Sandy’s call to ANZ regarding her concerns about foreign exchange discrepancy charges on her credit card, we have traced her transaction and explained all the processes involved.

Similar to a transaction at a foreign exchange counter where there will be a discrepancy between buy and sell rates, Sandy’s international transaction using the ANZ Visa credit card also followed the applicable Visa International exchange rate.

This caused a discrepancy when a transaction was cancelled.  In our investigation we also found the merchant wrongly charged Sandy for the transaction.

Therefore, we have waived the currency rate difference for Sandy.

Sandy has accepted this solution and explanation. We thank her for her valuable feedback.  

Meydi Gunawan
Head of Service Center
ANZ Card Centre
Jakarta