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strong>March 6, Online

National flag carrier Garuda Indonesia has been recognized as ‘Best International Airline’ according to a recent independent survey of all major airlines throughout the world.

The customer satisfaction survey, conducted by research company Roy Morgan, ranked Garuda Indonesia ahead of other leading airlines, such as Singapore Airlines, Emirates and Air New Zealand with 91 percent of the 3,943 respondents being “very satisfied” with the airline’s products and services.

“We are thrilled to receive this award, as it endorses Garuda Indonesia’s transformation and progress toward becoming one of Asia’s leading airlines. This valuable recognition by our Australian customers motivates us even further to deliver the highest standards of service on the ground and in the air,” Bagus Y. Siregar, Garuda Indonesia’s senior general manager for Australia and the South West Pacific, said in a statement sent to The Jakarta Post on Tuesday.

Your comments:

“Most improved” — from what baseline? Congratulations anyway, if it isn’t April 1.
Maurice Gold
Sanur, Bali

Indeed, it is good news if it is true. The two problems associated with it are to keep it that way or better, and to keep it profitable.
Anto
Jakarta

I am proud of you guys. I will always pray that you will make us proud.
Unggul Sanubari J
Jakarta

There was a time when Garuda was the least preferred airline. Now I can’t wait for my next trip with Garuda.
Probo
Tangerang, Banten

Congratulations Garuda. We are very proud of you.
Robby Kaware
Jakarta

Sadly, Roy Morgan’s website does not show this to be true. The last airline satisfaction report (December 2011) does not even mention Garuda. Let us hope they update it soon so we can see if this is just spin.

Its customer satisfaction — perhaps this just means Indonesians will be happy to settle for less. Even so, Garuda are looking much better these days for certain.
Duncan
Jakarta

Consistency in quality will reflect well in satisfaction. Garuda has done it, while MAS has done it too, but in a different consistency: asking for a bailout four times.
Lina
Kuala Lumpur

Amazing, congratulations Garuda. Show the world that you are not only admired in your own country. Keep your good and delicious food. I like it very much.
Suri Adnyana
Jakarta

Garuda advertised that their online booking system is up and running. I tried over the last two days to book a return flight from Jakarta to Manado.

And the system keeps coming up with flight choices, from Jakarta to Manado in the return-flight section (it should show flights from Manado to Jakarta).

I tried explaining that to the call center and they dismissed it as a temporary glitch.

There does not seem to be a way to book that flight online.

Please go to the website and try it yourself.

How can Garuda progress if you cannot book the flights online?
S. Tan
Jakarta