The highly celebrated launch of online game Diablo 3 is rapidly turning into a consumer nightmare as thousands of users are demanding refund over server lags.
South Korea’s Fair Trade Commission official said Wednesday it has received between 111 and 175 Diablo 3-related complaints per day in the past few days, according to news reports. The official added that the average number complaints received every day is about 150.
The Fair Trade Commission vowed it will "look into the situation," but did not elaborate.
Reportedly, most of the discontent consumers were furious over excessive time it took them to log on to the game.
“Error 3003 has been slapping me in the face nightly. … Fix this fast or I will not be buying any new products from Blizzard,” warned one user on Diablo 3’s online page.
The wildly popular action RGP game by Blizzard Entertainment has garnered huge popularity upon its release last week, but its success is taking a toll as too many users are causing server maintenance problems.
In just a week, over 3,000 internet users have signed an online petition in Daum’s Agora forum, demanding refunds over server problems.
Blizzard vowed to take measures against the problem, but did not present any specific measures on refund demands.
Last week, the company said in an official statement that its preparation for the launch of the game “did not go far enough,” an apologetic gesture in reaction to the downpour of complaints from consumers.