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Comments: Transjakarta sets basic standards of service
May 5, p9After 10 years in operation, the Transjakarta bus service now has a minimum service standard (SPM) guaranteeing the rights and safety of passengers
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strong>May 5, p9
After 10 years in operation, the Transjakarta bus service now has a minimum service standard (SPM) guaranteeing the rights and safety of passengers.
Jakarta Transportation Agency head Muhammad Akbar said on Saturday that the SPM, imposed via Gubernatorial Regulation No. 35/2014, would force Transjakarta operators to improve services.
'The SPM sets clear standards for Transjakarta and will help it become a better form of public transportation,' he said.
The SPM covers security, safety, comfort, pricing, equality and reliability of both Transjakarta buses and shelters.
Security, for example, pertains to the condition of the buses, safety equipment and emergency information.
Your comments:
The service standards work is just some of the good work to come out of the Indonesian Infrastructure initiative project assistance offered by an Australian company of Transport experts. There are many other initiatives in the pipeline.
Andrika
Shouldn't the standards be set before operations begin, not after? Well at least far too late is better than not at all.
Fun Lady
