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Sriwijaya Air passengers endure major delays
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Customers plead for information at the Sriwijaya Air customer service counter at Soekarno-Hatta International Airport in Tangerang, Banten, on Sunday. (JP/vny)
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undreds of Sriwijaya Air passengers had to wait for almost six hours at Soekarno-Hatta International Airport in Tangerang, Banten, on Sunday, with no information provided as to when their flights would depart.
Muhammad Hasbi, 51, a passenger booked on a Sriwijaya Air flight to Padang, West Sumatra, which was supposed to depart at 4:15 p.m. said he had been given no certain information about the exact time of the plane's departure.
“I heard from the loudspeaker, at around 4 p.m., that the flight was delayed until 6 p.m. At around 6 p.m., we were informed that the flight would be delayed again until 7:45 p.m. and then from 7.45 p.m. until now [9:50], we still haven't received any information about when the plane will take off,” Hasbi said, adding that passengers had swarmed the airline's customer service desk to demand information.
The airline, he said, gave the passengers compensation in the form of meals in light of the delays. “I was also informed that the airline would give us compensation of Rp 300,000 [US$22] for waiting this long.” (vny)
