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Residents wait 7 hours to apply for ID cards
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Jakarta Governor Basuki “Ahok” Tjahaja Purnama talks to a civil servant of the integrated service center at Jakarta City Hall on Jan. 1, 2015. (kompas.com/Kurnia Sari Aziza)
R
osita, a resident of Sukapura subdistrict in North Jakarta, arrived at the subdistrict office at 9 p.m. on a recent morning to have her photograph taken for her application for an electronic identity card (e-ID).
She was hopeful that she would be served quickly, as she had heard about significant improvements to public services in the city. Yet she knew that she would have to wait a little, because many others had come earlier than her.
She tried to be patient, but became furious upon finding that some other people entered the room without queuing. “I have come here earlier, but they just bypassed,” said Rosita angrily, as reported by kompas.com on Wednesday.
Other residents supported Rosita and said that jumping the line for a shortcut service happened commonly.
By the noon lunch break, Rosita had still not been called up and, when the service resumed again at 1 p.m., she was prepared to get her turn. But she was disappointed again. “How can it take that long to get served!” she asserted.
Similar disappointment was expressed by Suhadri, who said he had to seek permission from his private-sector employer three times to apply for the e-ID card. “And now, I still have to wait again for my turn,” Sudri added.
Finally, Rosita was served, after waiting for seven hours. (bbn)
