Anies sidelines Smart City
Ivany Atina Arbi
The Jakarta Post
Once dubbed Jakarta’s baby step into public-service automation, an online complaint-reporting system has been dysfunctional for months, with residents’ pleas for pot hole or sidewalk repairs going unattended.
The complaint-handling app Qlue has been slow to respond ever since Governor Anies Baswedan took office in October, from an average of eight hours in late 2016 to 72 hours late las...