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Housing sector most complained about: Consumer agency
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National Consumer Protection Agency chairman Ardiansyah Parman (center) and deputy chairman Rolas Budiman Sitinjak (left) speak at a press conference in Jakarta on Tuesday. (JP/roi)
T
he National Consumer Protection Agency (BPKN) said the housing sector received the most complaints from customers due to various issues before and after transactions.
On Wednesday, BPKN chairman Ardiansyah Parman said the agency had received 80 complaints from the customers between September 2017 and March 28, and 45 of the complaints were on housing issues.
Many customers of low- to medium-cost houses were not happy about undelivered promises by housing developers.
As an example, a developer in Tangerang, Banten, had promised to construct houses over a certain period of time once the transactions were made, but when the promised time had arrived, not one house had been constructed, said Ardiansyah.
BPKN deputy chairman Rolas Budiman Sitinjak added that the agency had also received complaints from residents of a housing complex in Kranji, Bekasi, West Java, who said that after seven years of paying installments to a bank for their houses, the bank told them to vacate their houses.
Later, it was found that the developer of the Violet Garden housing complex had used the houses as collateral for a loan that it failed to pay back, Rolas added.
He called on the government to be serious about supervising housing developers who often ignored the rights of their customers.
The government needed to carefully check the developers before issuing permits to ensure that customers do not become victims of “naughty” developers, Rolas said. (roi/bbn)
