ublicly listed lender Bank Tabungan Pensiunan Nasional (BTPN) has booked a 12 percent year-on-year increase in its first-quarter profit from Rp 478 billion to Rp 535 billion (US$38.47 million).
A 19 percent yoy growth in its loans to small and medium enterprises (SMEs) from Rp 10 trillion to Rp 12 trillion contributed to its increased Q1 profits.
Financing productive activities for pre-prosperous society also increased by 22 percent to Rp 6.2 trillion, BTPN said in a press release The Jakarta Post received on Sunday.
“The distribution of loans was implemented prudently, as reflected by the low non-performing loan (NPL) ratio of only 1 percent,” the lender said in its statement.
Meanwhile, BTPN president director Jerry Ng said that in line with the rapid development of digital technology, the bank had implemented innovation and changes to improve its services to customers.
The lender's change to a digitized service can be seen in its digital platform, development of alternative channels for existing businesses, integration of branch offices, automated processes and transition to an IT infrastructure.
“Through the digital transformation, our customer service network has been expanded with better quality, although the number of branch offices has been reduced and the BTPN organization has become slimmer,” said Jerry.
He said the lender would continue with its transformational strategy throughout the year. (bbn)
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