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Jakarta Post

TripAdvisor introduces new platform for airline reviews

News Desk (The Jakarta Post)
Jakarta
Mon, July 25, 2016

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TripAdvisor introduces new platform for airline reviews The Airline Reviews platform is part of the enhancement of the travel site's Flights search feature alongside Flyscore -- still in beta version -- that aims to help travelers quickly scan for the best flight option before booking, and Enhanced Amenities that boasts comprehensive information about in-flight amenities such as power ports and in-flight Wi-Fi. (Shutterstock/-)

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new platform that allows travelers to share their candid feedback about all major airlines around the globe has recently been introduced by TripAdvisor.

The Airline Reviews platform is part of the enhancement of the travel site's flights search feature alongside Flyscore -- still in beta version -- that aims to help travelers quickly scan flight options before booking, and Enhanced Amenities, which boasts comprehensive information about in-flight amenities such as power ports and in-flight Wi-Fi.

“Over the years, the in-flight experience has changed dramatically – in some ways for the better, in some ways for the worse. We know our users tell us it is not always easy for travelers to find the best options by just looking at the baseline price of a flight," said TripAdvisor's SVP and general manager for Global Flights Business, Bryan Saltzburg, in a press release.

"We’re solving that problem by surfacing candid traveler reviews and photos, detailed amenities information and tools to find the lowest fares all on one site empowering flyers to pick the best itinerary for their trip.”

The national flag carrier Garuda Indonesia (https://www.tripadvisor.com/Airline_Review-d8729079), for example, is said to be one of the top carriers on TripAdvisor with a global score of 4.5/5.0.

(Read also: List of world's best airlines for 2016 revealed)

"Airline Reviews give foreign passengers the confidence to fly the flag carrier and can read reviews on Garuda in 17 languages," TripAdvisor's head of Airline Review Partnerships for Global Flights Business, Andrew Wong, told The Jakarta Post via email.

He said that the platform allowed Indonesians and foreigners alike to understand the value from other Indonesia carriers whose scores vary: Garuda with 4.5/5.0, Lion Air with 3.0/5.0 and AirAsia Indonesia with 4.0/5.0.

"Indonesian travelers can now look at reviews to understand what it is like to transit in Doha, Istanbul or Guangzhou; whether paying extra for Premium Economy is worth it; who this new airline is that you’ve never heard of before [...] the wealth of information goes on – they now have access to all this information they need to make the best decision," added Wong.

The travel site is expecting to add more new features to the Flights search later this year. (tif/kes)

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