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Bali airport wins big at Airport Service Quality Awards

News Desk
News Desk

The Jakarta Post

Jakarta | Thu, September 13, 2018 | 05:37 pm
Bali airport wins big at Airport Service Quality Awards

Ngurah Rai International Airport in Denpasar, Bali. (Shutterstock.com/Cocos.Bounty)

Ngurah Rai International Airport in Bali has been recognized as the 2017 world’s best airport at the Airport Service Quality Awards for the category of airports serving 15 to 25 million passengers per year

Announced on Wednesday in Nova Scotia, Canada, the airport also bagged two other awards, namely Asia-Pacific’s best airport by size and region in the 15 to 25 million passengers per year category and the second-best airport in Asia-Pacific among those serving over 2 million passengers per year.

Managed by state-owned airport operator Angkasa Pura I (AP I), last year, the airport was recognized as the world’s third-best airport in the 15 to 25 million passengers per year category.

Read also: Bali, Makassar airports win Airport Service Quality awards

The annual survey was conducted by Montreal-based Airport Council International (ACI) and involved around 600,000 passengers.

In addition to the Bali airport, two other airports managed by AP I, namely Juanda International Airport in Surabaya, East Java, and Sepinggan International Airport in Balikpapan, East Kalimantan, also received recognition.

The former was named the world’s third-best airport in the 15 to 25 million passengers category. Meanwhile, Sepinggan Airport was recognized as the world’s second-best airport in the 5 to 15 million passengers category.

AP I director Faik Fahmi said in a statement that the awards were considered a form of appreciation for the organization’s commitment to continuously improving its services and the customer experience for passengers. (jes/kes)

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