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Jakarta Post

Toilets at Soekarno-Hatta airport poor: Survey

  • The Jakarta Post

Jakarta   /   Sun, March 16 2008   /  12:13 pm

A consumer report released Saturday showed Soekarno-Hatta International Airport’s toilets received the most complaints of eight airport facilities surveyed. The survey, conducted by the Indonesian Consumers Organization (YLKI), showed 46 percent of the total 955 complaints on airport facilities were targeted at toilets. The other eight were prayer rooms, sign boards, X-rays, trolleys, waiting rooms, parking lots, airport information and eating places. Complaints about prayer rooms came in second at 14 percent. YLKI member Indah Sukmaningtyas said the complaints were received by text message (SMS), phone, fax, mail and the Internet. YLKI announced its survey Saturday in a discussion that featured airport customers and employees among the speakers. Airport customer Atsih said the toilets were poorly maintained. “Airport toilets reflect the country. B...