A consumer report released Saturday showed Soekarno-Hatta International Airport’s toilets received the most complaints of eight airport facilities surveyed.

The survey, conducted by the Indonesian Consumers Organization (YLKI), showed 46 percent of the total 955 complaints on airport facilities were targeted at toilets.

The other eight were prayer rooms, sign boards, X-rays, trolleys, waiting rooms, parking lots, airport information and eating places. Complaints about prayer rooms came in second at 14 percent.

YLKI member Indah Sukmaningtyas said the complaints were received by text message (SMS), phone, fax, mail and the Internet.

YLKI announced its survey Saturday in a discussion that featured airport customers and employees among the speakers.

Airport customer Atsih said the toilets were poorly maintained.

“Airport toilets reflect the country. But toilets at Soekarno-Hatta are poorly maintained and dirty. Sometimes there’s no water, tissues or rubbish bins,” said Atsih, who works at a travel agency.

The head of Soekarno-Hatta airport, Haryanto, said operator Angkasa Pura II confirmed the findings, saying it had also received complaints about toilet facilities.

“Since we began operating the toilets in 1985, we have never renovated them due to the lack of budget. But this year, we will renovate about 100 toilets and improve their maintenance and cleaning. We will also build some toilets in the parking area. We promise,” Haryanto said.

He added the operator would also try to raise awareness among airport users.

“Many toilet users still do not know how to use the toilets correctly. We need to educate them.” (trw)

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