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Jakarta Post

Passengers can demand compensation for flight delays

  • The Jakarta Post

Jakarta   /   Fri, June 20 2008   /  10:33 am

With the signing of a new decree from the transportation minister, airline passengers can now demand compensation for delayed flights. The Transportation Ministry's director general for air transportation Budhi Mulyawan Suyitno said the regulation, which revises a 2004 regulation, was aimed at disciplining airlines to meet their schedules. "The minister signed the regulation last week, and we have asked the Indonesian National Air Carriers Association (INACA) to introduce it to airline companies," Budhi told The Jakarta Post on Thursday. With the new regulation, "Airlines will no longer mistreat their passengers. They won't promise something to passengers if they cannot deliver," Budhi said. The new regulation says that for a 30 to 90-minute delay, an airline must provide refreshments for passengers, and for a 90 to 180-minute delay, they...