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Jakarta Post

Airport operator apologizes for uncomfortable service at Terminal 3

  • Ayomi Amindoni
    Ayomi Amindoni

    The Jakarta Post

Jakarta   /   Thu, August 11, 2016   /  02:15 pm
Airport operator apologizes for uncomfortable service at Terminal 3 Passengers wait for the departure of their planes at a waiting facility in the newly opened Terminal 3 at Soekarno-Hatta International Airport on Tuesday. (Antara Photo/Lucky R)

State-owned airport operator PT Angkasa Pura (AP) II offered an apology on Thursday for uncomfortable service at the newly opened Terminal 3 at Soekarno-Hatta International Airport. The poor service sparked criticism from travelers. 

AP II acting president director Murjatmodjo Djoko said his company would consistently enhance services at Terminal 3, whose first day of operations on Tuesday generated confusion for passengers.

"The feedback we received from passengers was mostly related to instructions or directions in the terminal because the building is really new. Therefore, on the second day, mobile customer service officers were more active so that passengers could be better served," Murjatmodjo said in a statement.

(Read also : New terminal at Soekarno-Hatta generates confusion for passengers)

Terminal 3 is still in the development process and its operation is currently at 40 percent of total capacity.

"AP II managed to successfully handle the electricity system that had experienced problems in most areas on the first day of operations,” said Murjatmodjo, sounding a note of optimism. "On the second day, there were no power failures," he went on to say.

The development of Terminal 3 aims to improve Soekarno-Hatta International Airport and turn it into a world class airport, he added. (bbn)

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