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Angkasa Pura II plans to go digital
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The Tourism Ministry is working together with state-owned airport operator PT Angkasa Pura (AP) II to develop digital technology for airport services. (Antara/Iggoy el Fitra)
T
he Tourism Ministry is working together with state-owned airport operator PT Angkasa Pura (AP) II to develop digital technology for airport services.
“Currently, airports are growing by 12 percent, the fastest rate of growth compared to other modes of transportation,” said Transportation Minister Budi Karya Sumadi.
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“If we become more tech-savvy like Japan, China and the US, hopefully Soekarno-Hatta International Airport, ranked 44th on the list of the World's Top 100 Airports, can jump up to the 30th spot next year and take 15th the year after that,” added Sumadi.
The president director of PT Angkasa Pura II, Muhammad Awaludin, is currently working on realizing the company’s mission to be “the best-connected airport in the region.”
In going digital, PT AP II will emphasize three main elements, namely customer experience, operational systems efficiency and effectiveness and business model.
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The company is creating an app called Indonesia Airports to create a better customer experience.
The app helps users at every step along their journey.
“Through this app, we hope that the efficiency and effectiveness of the operational system will be improved. AP II is also building the i-Perform app that will be used by all employees of AP II,” said Awaludin. (asw)
