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How CEOs can break bad news

  • Dan Ariely

| Sat, October 15 2011 | 11:33 am

PREMIUM A few months ago an ex-student of mine, who was working for a big software company, asked me to come and spend some time with her and her team. My student, together with the large team, had worked very hard for two years on an innovation that they believed was the best new idea in the “computer world”. They worked very hard and were full of hope. But before I arrived at their offices, the CEO ...