Jakarta Post

Please Update your browser

Your browser is out of date, and may not be compatible with our website. A list of the most popular web browsers can be found below.
Just click on the icons to get to the download page.

Jakarta Post
The Jakarta Post
Video 27°C
DKI Jakarta, Indonesia
27°C Light Rain

Rain until this evening.

  • Wed

    26℃ - 32℃

  • Thu

    26℃ - 31℃

  • Fri

    25℃ - 31℃

  • Sat

    27℃ - 30℃

Your letters: Citibank’s response appreciated

Wed, February 20 2013 | 12:55 pm

I recently filed a complaint about Citibank regarding the bank’s unfortunate treatment of me, one of its customers.

My complaint was included on The Jakarta Post’s Readers Forum page on Feb. 4. I am pleased to report Citibank’s speedy response to my complaint.

I would like to express my thanks and appreciation to all the Citibank staff who worked hard in seeking the best solution to my case.

However, I also want to express my regret that Citibank, following my initial complaint, failed to act for almost six months, and only resolved the matter so quickly and efficiently when I made my complaint public via the Post.

Hendropranoto Suselo



Join the discussions


Posting as Guest