TheJakartaPost
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Your letters: Response from PT Sony Indonesia
This is in relation to an article titled âSonyâs Serviceâ, published in the Readersâ Forum section of The Jakarta Post on July 19
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his is in relation to an article titled 'Sony's Service', published in the Readers' Forum section of The Jakarta Post on July 19. On behalf of Sony Indonesia, I would like to express our apology for the unfortunate situation experienced by Mr. Alexander Valle Burkert.
It is Sony Indonesia's commitment to always provide the best services and products to our customers. However, as we attempt to deliver this mission, there is also a standard operating procedure with which we need to comply.
In this case, for product repairs or returns, customers need to show evidence of payment in the form of a receipt and product packaging to help us identify whether the product was an original Sony product. Meanwhile, regarding the Playstation (PS) 3, there are several types of PS3 produced globally and only some are carried by Sony Indonesia. Within these past few days, Sony Center staff have tried to contact Mr. Burkert through phone and email to determine the type of PS3 he owned.
Once this has been clarified and confirmed, we will assist Mr. Burkert to either have his PS3 repaired or find another solution to this issue. We thank Mr. Burkert and the editorial team of the Post for this valuable input, which will help us improve our services in the future.
Siti Marhamah
Marketing Communications
PT. Sony Indonesia, Jakarta
