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Industry, Agriculture ministries provide best services: KPK survey
Quest for the best: Ombudsman chairman Danang Girindrawardana (from left to right), Maritime Affairs and Fisheries Minister Susi Pudjiastuti, Corruption Eradication Commission (KPK) chief Abraham Samad, Health Minister Nila Djuwita Moeloek and Deputy National Police chief Comr
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span class="inline inline-center">Quest for the best: Ombudsman chairman Danang Girindrawardana (from left to right), Maritime Affairs and Fisheries Minister Susi Pudjiastuti, Corruption Eradication Commission (KPK) chief Abraham Samad, Health Minister Nila Djuwita Moeloek and Deputy National Police chief Comr. Gen. Badrodin Haiti pose after attending the KPK's presentation of a survey on public service. Antara/Reno Esnir
A recent survey conducted by the Corruption Eradication Commission (KPK) and the Indonesian Ombudsman has revealed that public services in the country have improved with most ministries and public institutions surveyed scoring above the national index.
'Through the survey, we wanted to get the public's perception of service at 20 ministries and state institutions. We found that several ministries that previously received red marks have now improved,' KPK chairman Abraham Samad told reporters during a press conference about the survey results at KPK headquarters on Tuesday.
The 2014 Public Sector Integrity Survey was conducted between May and September 2014 with 1,200 respondents.
The survey looked into standards of service in 40 public-service units at 24 ministries and institutions with the standard set at six out of 10.
In the survey the Industry Ministry's unit that recommends goods for import by specific industries was named the best public-service unit scoring 7.84 followed by the fertilizer-permit registration unit in the Agriculture Ministry with 7.80 and the business-permit registration unit of the Investment Coordinating Board (BKPM) with 7.79.
Other institutions with satisfactory scores were the Finance Ministry's tax-dispute administration unit with 7.79, the unit issuing overseas-employment cards at the Agency for the Placement and Protection of Indonesian Migrant Workers (BNP2TKI), which scored 7.65, and the food-distribution licensing unit at the Food and Drug Monitoring Agency (BPOM) with a score of 7.63.
In last year's index, BPOM got the highest score with 7.69, while the Environment Ministry was second with 7.64, followed by Fatmawati Hospital with 7.58.
'Even though we see an overall improvement here, we should not stop making progress and improve every sector that needs to be improved,' Abraham said.
Of the public-service units that were surveyed by the KPK, only two units were red-flagged by the anti-graft body as they got scores lower than 6. The marriage-registry service provided by the Religious Ministry got the lowest score of 5.47, followed by tourism-transportation licensing by the Transportation Ministry with 5.99.
Hinting at graft practices, Abraham said that people in charge in those two sectors could be replaced if they failed to improve their service to the public. 'In my view, even though the KPK are fighting against large-scale corruption, this country will never receive a better Corruption Perception Index if petty corruption is everywhere,' he said.
Also in the survey, the KPK found that only 11.76 percent of the total respondents paid 'additional fees' in the surveyed public-service units.
Echoing Abraham's statement, Ombudsman Indonesia chairman Danang Girindrawardana said that dishonorable discharge was an appropriate punishment for anyone who did not provide good public service.
'A minister or institution leader can replace anyone who does not meet the required public-service standards,' Danang said.
During Tuesday's press conference, deputy police chief Comr. Gen. Badrodin Haiti said that even though the National Police got a favorable score, the law-enforcement institution would always try to improve its service to the public.
In the survey, the KPK assessed two public-service units at the National Police: Hinder Ordinantie (disturbance permit) issuance and driver's-license issuance. The two units received 7.16 and 6.32 respectfully. 'We can see in the survey that the National Police have improved, there will be more improvement in the future in several areas, such as our information and technology sectors,' Badrodin said.
Badrodin added that if the National Police had more advanced technology, they would be able to provide a better public service. 'For example, if your driver's license is registered in Surabaya [East Java], you would not have to go there to extend its validity if we had the right IT equipment,' Badrodin continued.
