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Customers unbothered by Uber legal woes
Customers of ride-booking app Uber have expressed continued confidence in the company despite its legal problems, which culminated with the confiscation of several Uber cars by the Jakarta Police following a legal violation report submitted by the Jakarta Organization of Land Transportation Owners (Organda)
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ustomers of ride-booking app Uber have expressed continued confidence in the company despite its legal problems, which culminated with the confiscation of several Uber cars by the Jakarta Police following a legal violation report submitted by the Jakarta Organization of Land Transportation Owners (Organda).
Organda Jakarta filed a police report against the San Francisco-based company for allegedly committing fraud, information and electronic transaction crimes and money laundering last week.
Angga, 26, an employee of a South Jakarta company, said he would still use Uber, as he felt its services to be favorable compared with other forms of transportation.
'I get a lot of advantages from using Uber. For example, five can travel in one taxi,' Angga told The Jakarta Post on Sunday.
Angga further said Uber cars used black license plates and it made him feel as if he was driving his own car.
He cautioned, however, that the company must settle its current legal issues.
Ariana, 27, another frequent Uber app user, also chose to ignore the allegations against the company, as the company itself, through its drivers, had explained the matter.
'I would still use the service [...] It was the driver himself who told me about the recent confiscation by the police when I used the service yesterday. Mostly, the Uber drivers I've met have spoken to me about the legal problems surrounding the service, so customers don't feel worried about this,' she said.
Ariana said that she would be disappointed if the government banned the company from operating in the future.
'[...] I already feel comfortable with the price and the wide range of options in choosing cars and their drivers,' she said.
Launched in Jakarta in August last year, Uber provides a service through a smartphone application that allows users to hire cars and drivers for private or shared rides.
Although it has no license from the Transportation Agency, Uber has insisted in various statements that it is not a taxi company.
Established in 2009, Uber has faced licensing problems in several countries where it has operated, including Australia, Canada, Germany and the US. (fsu/ebf)(++++)
