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Jakarta Post
The Jakarta Post
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Process-based organizations: Structure and integration

  • Totok Sugiharto


| Wed, February 18 2009 | 02:55 pm

PREMIUM Hammer and Champy ( 1993 ) define a business process as "a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer". In every organization, the processes are at the very heart because they are the means through which companies create value for their customers. Major processes such as sales, logistics and manufacturing...