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One-stop agency to process all permits
Aiming to cut red-tape, the city administration will officially launch the newly established One-Stop Integrated Services Agency (BPTSP) next year
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iming to cut red-tape, the city administration will officially launch the newly established One-Stop Integrated Services Agency (BPTSP) next year.
The agency was established to simplify permit and license obtainment for citizens by bringing all such services under one roof. At present, from more than 500 permits and civil registry documents managed by the Jakarta administration, only 54 are handled by the one-stop service.
The 54 are issued by 14 agencies, including the Small and Medium Enterprises Agency, the Industry and Trade Agency, the Tourism Agency and the Environment Agency.
Deputy Governor Basuki 'Ahok' Tjahaja Purnama admitted that despite the establishment of the new agency, illegal fees were still rampant in a number of city offices.
'Ombudsman Indonesia reported rampant illegal levies particularly at the Tourism Agency and the Small and Medium Enterprises Agency because we haven't revoked the old gubernatorial decree [on permit issuance] so they use that to ask for kickbacks,' Ahok said on Monday evening, adding that the city would revoke the decree soon.
Ahok said the city would replace the current gubernatorial decree with a new one, which would stipulate the standard procedure for permit issuance.
'The decree will regulate the standard procedure and will be displayed at all city offices for residents to learn the process,' he said.
'I am quite sure that the implementation will be rocky next year. But it will run smoothly in 2016,' Ahok said, indicating that the full-fledged one-stop integrated system would be implemented next year.
The deputy governor said he had obtained the names of officials who abused their authority in permit issuance.
'We will remove them from their posts and transfer them to staff positions. I'll let it slide this time. But should it still happen next year, I will show no mercy. I will dismiss them,' he said.
To tighten control, the city will establish a hotline service, through which residents can report fraudulent practices.
City secretary Saefullah said that the current one-stop service agency was functioning almost at a full speed.
'Standard procedure has been implemented up to 70 percent. We are preparing the regulations and it's 80 percent complete, so by January the agency should operate optimally,' he said.
Saefullah said that as an example, the standard time to process a business permit had been set at three days.
He also acknowledged that fraudulent practices could not be eradicated completely.
'So far most subdistrict and district leaders have responded positively. But there are those who take [applicants] to the pantry and ask for kickbacks. We have announced that the permits should be processed at the one-stop service corner, so I don't want to see any backroom dealings like that anymore,' he said.
On Monday, Ombudsman chief Danang Girindrawardana reported his office's investigation findings, which estimated that potential illegal levies collected by some city officials might exceed Rp 1.2 billion (US$98,328).
The ombudsman cited that fraudulent practices were mostly found in the issuance of trade and hospitality business permits involving the Culture and Tourism Agency and the Cooperatives, Small and Medium Enterprises Agency, as well as district and subdistrict offices, where residents process civil documents.
Danang called on the city administration to tighten supervision to minimize fraudulent practices.
'The city administration has the most human resources. It has more than 70,000 employees. We can see changes at the top level, but we don't see commitment between top leaders and those at the lower level to improve services,' he said.
