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Tourism ministry holds human resources training in Surabaya
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Aerial view of Tugu Pahlawan, a landmark of Surabaya, East Java. (Shutterstock.com/raditya )
Tourism Ministry held a tourism human resources training to 200 people on Nov. 9 at Fair Field Hotel in Surabaya, East Java.
“Communities in East Java are working and there are plenty of tourist destinations here, up to 784 places. However, if it’s not supported by world-class human resources the result will be zero,” explained Tourism Ministry’s deputy for institutional development, Ahman Sya.
In the tourism industry, it’s the locals who communicate directly with the tourists and the locals also reap the benefit from the industry.
“What needs to be remembered is these human resources force will control the comfort and satisfaction of the tourists,” he added.
Additionally, the locals also need to learn about Sapta Pesona, an understanding of security, orderliness, cleanliness, freshness, beauty, friendliness and memories. (asw)
