Amid the voluntary quarantine period in Indonesia as a measure of physical distancing to “flatten the curve” of the COVID-19 pandemic, people cannot go out to conduct their daily activities as frequently as they used to.
Here’s where homegrown super app Gojek’s various delivery and transportation services have proven to be a reliable and trusted partner to help Indonesians by delivering their food and shopping for their groceries while adhering to the #StayAtHome mandate.
Gojek strives to maintain public trust in its services by taking diverse initiatives to ensure that it has complied with maximum safety and health protection standards in all its operations to serve its customers.
Gojek has also become an industry leader in applying various procedures to ensure that its driver partners and customers stay safe and healthy while fulfilling their day-to-day needs and conducting their activities.
On April 21, Gojek set up as many as 130 Gojek Safety Centers (locally known as Posko Aman Bersama Gojek) across 16 Indonesian cities that could serve more than 30,000 driver partners a day.
Gojek has established a protocol for its driver partners who visit these safety centers. This procedure has driver partners do the following:
These centers conduct their operations in a safe way through proper physical distancing measures.
Previously, the super-app company imported 5 million face masks, and along with hand sanitizers and multivitamin supplements, they were distributed as a healthcare kit to hundreds of thousands of driver partners across more than 90 Indonesian cities.
Gojek chief operations officer Hans Patuwo said that the establishment of these Gojek safety centers was aligned with the company’s comprehensive health protection initiative, considering many people at home have been relying on Gojek’s on-demand services during this period of physical distancing.
“We will continue to conduct comprehensive initiatives related to safety and health protection as our responsibility to the public, who have trusted Gojek’s services even before the pandemic occurred and in the midst of it. We believe with this initiative, Gojek and its driver partners can continue to be a trusted partner for Indonesians’ various activities and needs,” Hans said.
“With the presence of these safety centers, Gojek driver partners can serve the public – especially cities that have applied large-scale social restrictions – in a safer way. We can also make sure that our driver partners will be able to continue their operations in compliance with our standard service and operational procedures amid the COVID-19 pandemic. We are the first to operate such centers, with the highest standards, in our industry.”
Gojek’s initiatives have also benefited its partners, including Anes Hidayanto, a GoCar driver operating in Jakarta who conveyed his gratitude to Gojek for setting up these safety centers.
“These centers are highly useful for the driver partners. Here we can sterilize our vehicles on a regular basis, free of charge. Our passengers can then travel with minimum anxiety, knowing that we regularly sterilize our cars. We are also very grateful that Gojek conducts regular temperature checks, hands us free healthcare kits, as well as provides us with disinfectants to sterilize our vehicles so that we can sustain our operations,” Anes said.
In a similar fashion, GoRide driver partner Susilo Pamuji – who helps order and deliver residents’ food using his motorcycle in Yogyakarta – said he was extremely thankful for the presence of the Gojek safety centers.
"There, I can collect some face masks, hand sanitizers and multivitamin supplements. Almost every day, I stop by the safety center to check my body temperature and at the same time have my motorbike sprayed with disinfectant liquid. This helps me work in a calmer way. I have also always informed customers about the health safety measures I’ve taken, to help them feel safer for the miles I take to get their food or package delivered”.
Hans stated that while the pandemic was still ongoing, Gojek would continue to distribute these healthcare kits gradually to all Gojek driver partners across Indonesia.
There are also other efforts that Gojek has put in place to protect the health safety of its customers throughout the large-scale social restrictions period. These include limiting the amount of GoCar and GoBluebird passengers to only two people per vehicle unit. Gojek has also launched a contactless delivery service for its GoFood, GoShop and GoMart features.
Furthermore, Gojek also ensures the safety and health of its consumers who still use its ride-hailing services in some cities which have already imposed large-scale social restrictions, such as by distributing masks to passengers who need to continue their activities outside the house.
