With the increasing popularity of e-commerce platforms and demand for logistics services, GoSend’s collaboration with Tokopedia has provided a positive impact to the GoTo ecosystem. Therefore, entering 2022, leading online logistics service GoSend is focusing on 2 pillars; innovations and inclusivity.
According to Head of Logistics Gojek Steven Halim, in early 2021 GoSend recorded a 116 percent increase in sellers utilizing its services compared to the start of the pandemic, while Gojek driver-partners’ orders rose by 70 percent in 2021.
"We are delighted that the demand for quick delivery during the pandemic is also very much felt by business owners, where through the GoSend API (Application Programming Interface), thousands of partners and millions of sellers can use our services easily and directly through the integration of the business platform,” he said, adding that Gojek’s internal data recorded that the total number of GoSend API transactions by top partners rose 41 percent in H1 2021.
Considering that package delivery needs and user expectations continue to grow, we will keep on being agile like our GoSend driver partners to pick up future logistics service opportunities through various innovations and deliver the most reliable logistics services to the community."
Looking forward to 2022 trends, Gojek noticed the increased expectation and demand for reliable and fast delivery as more members of the public continue to use logistics services to ship basic daily needs, from groceries, office supplies, to medical equipment. At the same time, online businesses are increasingly turning to online logistics services, attracted to the convenience of last-mile deliveries.
To that end, GoSend is highlighting seven innovations in its operations to further cement its reputation among consumers and to make the customers' life easier , focusing on the pillars of Innovation and Inclusivity.
Excellence through Innovation
1. Dedicated Delivery Service for E-commerce Partners
To give more potential income GoSend will provide innovative services tailored to the needs of e-commerce partners, one of which is early delivery through GoSend orders before operating hours to speed up delivery by partners.
2. Premium Insurance
To ease its customers’ mind, GoSend will further strengthen its position as a trusted logistics service by providing extra protection for goods. Joining its range of insurance options, the Premium Insurance from GoSend will provide insurance protection with a dependent value of up toIDR20,000,000.
3. Deliver larger goods with GoSend’s Four-wheeler Fleet
GoSend users will be able to send goods in larger quantities with larger sizes through the GoSend four-wheeler fleet.
4. Efficient service using GoSend Multi-Delivery
Business owners can now deliver packages to multiple consumers at once through GoSend Multi-Delivery, which allows GoSend driver partners to pick up packages from one delivery address and deliver them to up to five different delivery locations. By providing the GoSend Multi-Delivery, it offers more efficient delivery times for both customers and driver partners, up to 30 percent savings in shipping costs, easier tracking, all the while reducing their carbon footprint. GoSend Multi-Delivery service will be present on a national scale.
Easily Accessible for All
5. GoSend strengthens integration through platforming for hassle-free online businesses
GoSend will continue to strengthen its collaboration with various e-commerce platforms and facilitate the synergy of GoSend API: Online Logistics Service Platform. With this initiative, GoSend services will be increasingly integrated with various e-commerce platforms and many other business partners, allowing easy access to trusted online logistics solutions.
6. GoSend expands service area
After the success of GoSend Sameday in Jadetabek, Bandung and Surabaya as well as GoSend Intercity services in Jadetabek, Bandung, Jogjakarta, Solo, Malang, Sidoarjo and Semarang, GoSend will expand the two services throughout Java. In addition, after its success in Vietnam, GoSend is ready to spread its wings and introduce GoSend Instant in other countries in Southeast Asia.
7. Commitment to MSMEs
In 2022, GoSend will launch a variety of initiatives under #BestSeller that will strengthen GoSend's ongoing commitment to support Indonesian MSMEs players.
Yudo Anggoro, Director of the Center for Policy and Public Management of the School of Business and Management, Bandung Institute of Technology (SBM ITB), noted that the pandemic has increased online shopping habits and the public demand for goods delivery services. This, among other things, has an impact on the exponential growth of first mile-last mile shipments, as well as the demands for real time tracking technology and reliable safety warranties for delivered goods.
“This is where we see GoSend's presence to answer the shifting needs and demands of the community through its service innovations. As a result, GoSend has become the top of mind choice for many people to deliver goods safely, quickly, and affordable,” he said at the Gojek Logistics Outlook 2022 discussion.
Yudo added that going forward, delivery speed and reliability will increasingly become a priority for service users, while online businesses will become the main users of delivery services.
"Through various innovations that will be present in 2022, I think that GoSend is ready to answer the trend of online logistics services in the future and further strengthen its position as a delivery service that is trusted by the public," he concluded.
