The Jakarta Post
Once dubbed Jakarta’s baby step into public-service automation, an online complaint-reporting system has been dysfunctional for months, with residents’ pleas for pot hole or sidewalk repairs going unattended.
The complaint-handling app Qlue has been slow to respond ever since Governor Anies Baswedan took office in October, from an average of eight hours in late 2016 to 72 hours late last year, resulting in a declining number of complaints.
The number of complaints stood at 12,405 in November, a significant decrease compared to 36,058 complaints the previous November.
In December 2016, the city recorded 28,901 complaints, in stark contrast to the 10,759 reported in December last year.
Sudirman, head of Community Unit No. 12 (RW 12) in Kelapa Gading, North Jakarta, said he no longer submitted complaints via the app since his community had stopped looking f...