The Jakarta Post
Twenty-six-year-old Fatih Alfal never thought he would find joy working for the Jakarta administration. He is an expert staff member for Jakarta Smart City (JSC), a program that utilizes technology to better serve people.
It was pouring at 5 p.m. one afternoon, already past his working hours, but Fatih could still be found in JSC’s high-tech headquarters at City Hall in Central Jakarta.
“I’m glad to be working here. I’m happy to be part of a change,” Fatih told The Jakarta Post recently.
Fatih is one of 80 young staff members hired by the JSC management to bring change to the administration through a digital approach.
He is an officer in the citizen relations management (CRM) division. The CRM team works in the JSC’s monitoring room, where large screens are attached to its only concrete wall — the other walls are made of glass.