TheJakartaPost

Please Update your browser

Your browser is out of date, and may not be compatible with our website. A list of the most popular web browsers can be found below.
Just click on the icons to get to the download page.

Jakarta Post

IDC survey: Most willing to pay more for trusted digital services

  • Norman Harsono

    The Jakarta Post

PREMIUM
Jakarta   /   Tue, July 2, 2019   /  03:48 pm
The Jakarta Post Image
People crowd payment counters of LinkAja during an event in Jakarta on June 30 to launch the digital payment platform. A recent survey by tech giant Microsoft and research firm International Data Corporation (IDC) show that there is a “significantly large gap” in Indonesian consumer trust over digital services.(kontan.co.id/Carolus Agus Waluyo)

CD   Enterprises may lose up to 56 percent of their digital service users to rival brands if the users encounter a negative experience with the service, according to a recent survey by tech giant Microsoft and research firm International Data Corporation (IDC). IDC’s Meivira Munindra, head of country operations, said such negative experiences were mostly related to leaked personal information, using private data outside of expected usage and providing unreliable services such as frequently failed online payments and undelivered goods. “If we look at [cyber]security – and I’m referring to IDC’s MaturityScape scale – Indonesian enterprises are still around level two out of five. Indonesia is still in an early stage [of cybersecurity],” she told reporters after a briefing over the survey results. Other consumer responses to such ...