Complaints went unheeded in 2011, YLKI tells Transjakarta
Novia D. Rulistia
The Jakarta Post
The Transjakarta bus rapid transit system could lose about 40 percent of its passengers next year if it failed to improve its service, according to the Indonesian Consumers Protection Foundation (YLKI).
In its latest appraisal, the foundation noted that there were no improvements in the service provided by Transjakarta in 2011, a situation that could encourage those who had begun to rely on...