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Paper remains main medium in Indonesia despite digitalization: Fujitsu
Fujitsu sales director Achmad Sunuadji Sofwan with one of Fujitsu's products in his Jakarta office
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span class="inline inline-center">Fujitsu sales director Achmad Sunuadji Sofwan with one of Fujitsu's products in his Jakarta office. Fujitsu currently competes with Xerox, Canon and Epson to provide document handling services.(Kontan/Carolus Agus Waluyo)
In this era of digitalization, paper is still being used extensively in Indonesia, especially by government bodies, where legal documents need ink signatures, making the government now the main revenue source for document handling businesses.
Meanwhile in the private sector, law firms are the main user of document handling services because hard copies are still often regarded as the only valid document, said Fujitsu Indonesia spokesperson Ewin Tan.
"One third of our revenue comes from the government, mainly the survey agency and the tax office. At the tax office, 69 percent of staff time is spent on data input," he told thejakartapost.com on Friday.
The tax office has one big room to store those documents, Ewin continued, but space was not really an issue. Finding the old documents is.
Therefore, Fujitsu offers a document scanning, digitalizing and filing service. It is also developing handwriting recognition technology to speed up the data input process. "Paperless operations can increase efficiency by 30 percent," he said.
In Indonesia, Fujitsu competes with Xerox, Canon and Epson, which each provide the same service. However, Erwin claims that Fujitsu controls nearly 50 percent of the market. (ags)(+)
