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Sriwijaya cancels flights as issues with Garuda begin to hurt passengers
Sriwijaya Air issued a public apology on Friday, reassuring passengers that it was fully committed to fulfilling its obligations to all passengers.
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A Sriwijaya Air aircraft. (tempo.co/Iqbal Lubis)
S
riwijaya Air customers have vented their anger on social media after the air carrier canceled flights and left passengers stranded at airports as the company disengages from a partnership with national flag carrier Garuda Indonesia.
Ashelina Alvonita, who was scheduled to board a Sriwijaya Air flight from Surakarta to Jakarta on Nov. 11, received a cancelation notification through a short text message on Wednesday, with no explanation about flight rescheduling or refund.
“Sriwiaya Air, why did you cancel your flight but fail to offer alternative options or refund?” she tweeted on Wednesday.
Ashelina went beyond calling Sriwijaya Air and sought an explanation on Twitter and taking to Instagram, but to no avail. “Sriwijaya Air limited its comment section on Instagram,” she told The Jakarta Post. On Instagram, the comment section was filled by angry customers seeking clarification about their canceled flights.
Harvesty Ridoplika found that her flight from Jakarta to Medan on Thursday was canceled when she tried to check in online.
“When I tried to open the web check-in [on the Sriwijaya Air] website on Wednesday evening, the system said ‘no data found’,” said Harvesty, who booked the flight through ticket platform Traveloka.
After failing to contact Sriwijaya Air about a refund, Harvesty ended up settling everything via Traveloka, which she said was a lot more helpful that the airline. “My refund request was approved by Traveloka, but I have not received the money yet. They said it would take 14 workdays,” she added.
