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Jakarta Post

Pleasure vs fear: Shop smart online

  • Dian Kuswandini


Jakarta   /   Sat, February 14 2009   /  01:45 pm

Online shopping can be fun and even addictive, but it is also tricky and challenging. Cases of fraud and parcels lost during delivery have marred people’s experiences in buying online. “Indonesian customers are still worried that what they order may not be the same as what they receive,” said Jakob Deli of Unick Toys. “They’re afraid they might be fooled by vendors with fake, used or damaged items.” Jakob said postal delivery services in Indonesia also were still not completely secure.
“Even we, vendors, are afraid our items will get lost or damaged during delivery,” he said. “After all, an online business is a matter of trust, so we have to try our best to minimize any possible risk.” Online shopper Cut Fika Lutfi has shifted to tried and true sites such as after having some bad experiences. “A site like Amazon has a ...