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Jakarta Post

Banks lay off employees due to automation, digitalization

  • Winny Tang

    The Jakarta Post

Jakarta     /   Sun, March 31, 2019   /  04:33 pm
The Jakarta Post Image
A customer withdraws money from an ATM.(Kontan/Daniel Prabowo)

Many state-owned and private lenders have slashed their workforce and halted the expansion of branch offices as they embark on a digital transformation. To catch up with advancements in technology, the lenders are also recruiting employees that are able to perform digital roles. “The reduction in the number of employees is part of BNI’s strategy to shift from offering human services to digital services,” Melly Meiliana, Bank Negara Indonesia (BNI) corporate secretary, told The Jakarta Post recently. Many affected staff have been reassigned to other positions, with BNI optimizing the role of existing employees by retraining them to perform higher value-added tasks. For example, bank tellers have been trained to become sales personnel, she said. “The number of employees that BNI plans to redeploy to other positions gradually reached 60 percent of th...