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Jakarta Post

Grab, Go-Jek add features to protect female drivers, passengers

  • Made Anthony Iswara

    The Jakarta Post

JAKARTA   /   Tue, April 23, 2019   /  04:30 pm
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Speedy service: Grab in Indonesia stands out because of its GrabBike drivers, who pick up passengers, packages and food ordered via its mobile phone app.(./.)

Ride-hailing behemoths Grab and Go-Jek are ramping up their security features amid concerns of potential dangers for both female drivers and passengers. Grab launched on Tuesday a system that required new users – which Grab's officials claimed to make up most culprits in app-involved crimes against female drivers – to take a selfie as a form identification before they booked their first ride. The photos will neither be shown to the drivers nor displayed on the customer’s display picture. She claimed the new system had suppressed at least 45 percent of cases involving 50 percent of users during its initial rollout between last January and April.  The ride-hailing app has also initiated an internet-based free call option that only displays the name of the customers and drivers. The service aims to support their previous number-masking feature, which hides ...