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View all search resultsLactose intolerant consumers struggle with dairy’s dominance
While milk allergy is an immune problem and lactose intolerance is a digestive issues, ingesting dairy products can cause similar symptoms that range from intestinal problems to life-threatening allergic reactions.
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On the promise of a plant-based alternative, a customer ordered oat milk coffee at Jakarta’s Tuku coffee shop earlier this month.
But what she did not realize was that the oat milk used still contained cow’s milk, which triggered her milk allergy and sent her to the hospital.
“[If coffee shops] provide an option to use oat milk at an additional charge, please don’t mix it with regular milk [...],” Wulan Mega lamented on Aug. 2 on Instagram stories and X, formerly Twitter.
“There are customers out there who choose to have oat milk not for the aesthetics, but because we actually have a milk allergy,” she said.
