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AIA introduces ePolicy, an environmentally friendly digital policy book transformation
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fforts to preserve the Earth have taken shape in a collective commitment toward achieving a sustainable future. All stakeholders across all industries are responsible for protecting the planet and its ecosystems.
In support of the sustainability movement, leading and trusted life insurance company PT AIA FINANCIAL (AIA) has launched ePolicy. As part of the AIA environmental, social and governance (ESG) sustainable operations pillar, starting from 2024, AIA will progressively reduce printed policy books. The initiative is currently implemented in the agency distribution channel.
With ePolicy, all policy information, including summaries of customer insurance benefits, will be presented in digital form, thereby reducing paper use in company operations. Customers can access and download their ePolicy through the TANYA ANYA application or AIA's customer care line.
According to Global Forest Watch, Indonesia has witnessed deforestation of 10.2 million hectares over the last two decades. Several factors contribute to this deforestation rate, including paper use across various industries, including the insurance sector.
AIA President Director Sainthan Satyamoorthy stated, "ePolicy represents AIA’s action to ensure the alignment of our business practices with sustainability principles. This initiative is part of AIA's commitment to support AIA Group's target of achieving net-zero emissions by 2050. The presence of ePolicy provides benefits to customers, ranging from easy access, fast policy delivery, digital data encryption and opportunities to contribute to environmental conservation. Less paper usage leads to a decrease in deforestation rates and energy consumption."
Recognized by the Financial Services Authority (OJK) as a legally binding agreement, ePolicy assures worry-free insurance claims while ensuring compliance with existing regulations.
ePolicy stands as one of the AIA Sehat Untuk Negeri program pillars, a manifestation of AIA's ESG commitment to initiate sustainable changes in achieving net-zero emissions by 2050. Through this program, AIA pledges to preserve the environment, foster social empowerment and maintain good corporate governance. AIA has also implemented other initiatives including electricity and fuel efficiency, digitalization in company operations, tree planting activities for every new customer policy and integrating ESG considerations into investment portfolio assessments.
