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The rise of IT managed services
Major IT players are taking more active roles with customized solutions to support systems essential to industry and government
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Major IT players are taking more active roles with customized solutions to support systems essential to industry and government.
Many of today's companies and institutions opt for outsourcing some of their day-to-day management responsibilities and functions as part of their business strategies for improving operations and reducing expenses.
These can effectively be achieved with the implementation of IT managed services, which handle the organizations' growing need for modern operations, and online presence and services for easy access by the organizations' partners and the public.
Yet, more and more clients of managed services require features that directly answer their specific organizational needs. And, today's IT manufacturers and resellers respond by moving away from off-the-shelf solutions to offer customized solutions.
In Indonesia, major IT manufacturers and service providers, like IBM, Oracle or Fujitsu, have been offering customized solutions to corporations and government bodies.
Services offered
IT managed services offer a wide array of solutions for organizations and institutions. Equipment relocation and initial installation, hardware management and maintenance, backup and recovery services, and virtualization services, as well as all-round security maintenance and protection are services offered by IT managed services providers.
Fujitsu, one of Japan's leading providers of ICT-based solutions, earlier in the year announced the implementation of its Disaster Information Management System (DIMS) by Jakarta's Regional Disaster Management Agency (BPBD DKI Jakarta). With the system, BPBD DKI Jakarta can improve the agency's coordination and disaster response. Fujitsu Indonesia president director Achmad S. Sofwan said the system integrates hardware and software with the capability of accelerating the management of information during a disaster mitigation process.
BPBD DKI Jakarta hopes the implementation of DIMS is one major step in the right direction in the agency's efforts to provide a better disaster management response and mitigation process.
'The solution from Fujitsu has helped us in accelerating information management during the disaster mitigation process, particularly during the major flooding that hits DKI Jakarta,' Bambang Surya Putra, head of the informatics section of BPBD DKI Jakarta, said.
'In the January 2014 floods ['¦] with the support of Fujitsu's disaster management information system, we were able to obtain real-time information, and distribute it on time, to ensure effective coordination in the whole disaster mitigation process,' he added.
Wincor-Nixdorf, a corporation that provides retail and retail banking hardware, software and services, has also been operating in Indonesia and offers managed service solutions to its clients. The corporation's familiar logo can be found in almost all ATMs across the country. The corporation's vast portfolio of IT managed solutions have helped the corporation become the leader in Europe and among the top three globally in providing programmable electronic point of sale (POS) systems and number two in ATM installation and maintenance.
Earlier in February, Wincor-Nixdorf introduced The Aevi, the corporation's business-to-business (B2B) application for Android-based devices. With The Aevi, the retail industry can manage and improve sales, process cashless payments and bring added value to the business. The service can lead to an array of new methods for mobile online transactions.
'Every day people are becoming more mobile and need quick and practical cashless processes. One of the goals of the application is to respond to the needs of the market, as well as building a platform for an integrated ecosystem. We hope the application will give unique experiences, extending to more than just a payment process,' said Nugraha Santosa, president of Wincor-Nixdorf Indonesia.
Taste of a homemade system
Enterprise resource planning or ERP is another IT managed service many corporations use. PT Pembangunan Jaya Ancol, which manages one of the biggest integrated tourism areas in Southeast Asia, has been outsourcing its IT managed services. Since 2005, PT Pembangunan Jaya Ancol has been working with PT Pro Sistimatika Informasi (Prosia) to build and manage the recreational hub's ERP or back end system. Prosia and PT Pembangunan Jaya Ancol uses Orlansoft Solution for the establishment's financial integration project.
'Orlansoft is the most flexible business system for a quick and painless financial integration,' said Fransiskus Xaverius Husni, chief internal auditor at PT Pembangunan Jaya Ancol, when the company announced the decision to work with Prosia for the project.
Very flexible software customization; annual maintenance, which means Orlansoft system undergoes continuous development by its vendor; relatively low implementation costs compared to other products, such as Germany's SAP ERP are three added values which helped PT Pembangunan Jaya Ancol make its decision to use Orlansoft.
'The support is available locally. This makes it quick for us to get a response, should we face any support and maintenance issues. Besides, the business process in the system is developed with the business process existing in Indonesia in mind,' M. Hami Siregar, one of PT Pembangunan Jaya Ancol's IT staff, said in a text message.
All financial processes at
PT Pembangunan Jaya Ancol and the company's unit businesses use Orlansoft. This means the company has made the full transition of its financial process from manual to a computerized system.
'And Orlansoft being a locally made product doesn't hurt either,' Hami added.
Other national-level companies that use Orlansoft are the Danapaints Distributors chain and Kalbe Group's international division. (Gandi Faisal)
