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Tensions still high at Soekarno-Hatta Airport among stranded Lion Air passengers
Hundreds of Lion Air passengers remain stranded at Soekarno-Hatta International Airport in Cengkareng, Banten, following an as yet unexplained rash of flight delays
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H
undreds of Lion Air passengers remain stranded at Soekarno-Hatta International Airport in Cengkareng, Banten, following an as yet unexplained rash of flight delays.
Melva Borneo, a 48-year-old Lion Air passenger who has been stranded at the airport since Thursday, lambasted the lack of response from airport authorities and the government.
Passengers seeking to switch airlines have also been "treated as terrorists,' she said.
Melva, who was on layover at Soekarno-Hatta en route to Bali, said the delay had caused her to miss the inauguration of the Bali chief prosecutor on Friday.
Another passenger, Lina Febriari, who has been stranded at the airport for two days, said she was angry that the airline had yet to remedy the situation.
She said passengers had been unable to access refunds for flights or compensation payments. Lion Air has said refunds would be available in departure cities,
According to air transportation regulations, in addition to refunding tickets, airline companies are required to provide Rp 300,000 in compensation and to provide meals and hotel accommodation to passengers whose flights have been delayed for over four hours.
Melva said passengers were disappointed that the Transportation Ministry had failed to step in.
Separately, president director of state-owned PT Angkasa Pura II Budi Karya Samadi expressed disappointment with Lion Air management's lack of decisive action.
Lion Air management has yet to explain the reason behind the delays, he said.
In Bogor, West Java, President Joko 'Jokowi' Widodo said Lion Air must provide quality service for passengers.
"The airline company must provide better service for its passengers,' he said, adding the minister of transportation would take measures to cope with the chaotic situation at the airport.
Hadi Mustofa Djuraid, a special aide to the transportation minister, said the Transportation Ministry was still preparing a warning letter to Lion Air regarding its inability to manage the unruly situation at the airport over the past three days.
'The airline company will be reprimanded because it has failed to settle the flight delays and manage the chaos over the past three days," he said. (rms).
