Omni Collect, HSBC’s e-commerce digital payment platform, aims to simplify the way businesses collect digital payments for goods and services sold across multiple payment channels, including credit and debit cards, QR code and e-wallets.

“Omni Collect is a one-stop solution for your in-store and e-commerce collection needs, allowing your customers to make faster and simpler transactions and for you to manage your cashflow more effectively,” said Anne Suhandojo, country head of global payments solutions at HSBC Indonesia.

Anne underscored the growing trend in cashless transactions in ASEAN and the increasing popularity of online shopping and digital payments.

“HSBC Omni Collect was designed to help businesses capitalize on this growth by enabling faster receivable collections for our customers and providing insights into their buyers payment behaviors to support informed decision-making,” she said.

A report revealed that there had been a corporate behavior shift toward e-commerce and digital invoicing, spurred by the need for efficiency and cost reduction.

Corporates that are selling offline (either from stores or through distributors) are moving their sales to online, either through e-commerce platform or by establishing their own website to sell their products, hence

Corporates are also engaging in providing payment gateways to support their online sales and so that the collections can also be received online.

According to a survey of 600 companies operating in Southeast Asia, conducted by HSBC in 2024, “digitalizing operations” is the top business priority, selected by 42 percent of the respondents, followed by “growth in Southeast Asia” (40 percent) and “research and development” (37 percent).

Indonesia, one of ASEAN’s countries, has seen its digital transformation develop rapidly, thanks partly to the great number of young people and improved internet connectivity.

Within three years, the gross merchandise value (GMV) through digital trade application (e-commerce) in Indonesia recorded a surge of almost 90 percent to US$77 billion in 2022 and is expected to reach $130 billion in 2025.

According to HSBC, Indonesia’s digital economy can reach $360 billion by 2030, driven by the rapid expansion of online services and a widespread acceptance of digital payments, bolstered by advancements in financial technology.

Omni Collect features

Harnessing the HSBC Omni Collect solution will put customers in an advantageous position as Omni Collect excels in Multichannel Payments, Real-time Reporting, Enhanced Customer Experience, Security and Compliance, Easy Integration and other features, which highly supports businesses’ growth.

HSBC sees multichannel payments as a pivotal element for businesses as it offers financial solutions whereby a merchant offers its customers different channels to carry out the payment process.

The different channel methods allow businesses to adapt to the circumstances, needs and desires of their customers. Digital payment, one of the payment methods, is key in e-commerce and online businesses.

Another issue that needs to be addressed in business is managing cash flow. Understanding and managing business cash flow can help businesses stay resilient in uncertain times and adapt quickly to changes such as rising prices and supply chain issues. By managing cash flow, you can, for example, mitigate financial risks such as late and missed payments.

In this regard, HSBC Omni Collect showcases its power.

“We have also implemented same day settlement feature in Omni Collect, for payments using bank transfer/virtual account, hence there is no delay in receiving payments,” Anne said.

Having a strong customer experience strategy is crucial for businesses, as this not only helps businesses remain relevant but also helps them compete in today’s ever-changing world.

“An easy payment process is highly needed by customers, and as such, HSBC Omni Collect features Enhanced Customer Experience, which simplifies the payment process for customers, which can increase satisfaction and potentially boost sales,” she said.

Anne highlighted the importance of protecting sensitive information and data, as well as the prevention of financial fraud and the assurance of regulatory compliance to achieve business sustainability.

That’s why HSBC Omni Collect places the Security and Compliance feature as one of its top priorities. 

With the Omni Collect Security and Compliance feature, customers’ sensitive payment information can be well protected, as the system offers robust security features.

“Customers can also ensure their compliance with regulations,” she said.

“Additionally, with the Security and Compliance feature, you can save your time, cost and stress, which means building confidence in your payment system, which can encourage more transactions,” Anne said, adding that payment security ensured adherence to legal and regulatory requirements.

HSBC Omni Collect is becoming increasingly preferred among customers thanks also in part to its easy integration, as it can be easily integrated with existing systems and platforms, making it user-friendly for businesses of all sizes.

HSBC Omni Collect uses Application Program Interfaces (APIs) to integrate directly with client’s e-commerce and accounting systems, allowing real-time data flow.

This integration, enables clients to monitor transactions online, consolidate reporting across different payment methods and maintain a unified view of daily business transactions. The aforementioned features made HSBC Omni Collect a versatile choice for businesses looking to enhance their payment capabilities.

The demand for integrated payment solutions is rising in retail, pharmaceuticals and logistics, among other sectors. Omni Collect is part of HSBC’s broader strategy to invest in the ASEAN market and meet the digital needs of its customers.

Apart from Indonesia, HSBC Omni Collect is available in Malaysia, South Korea, Japan, Singapore, Thailand, Vietnam, Australia, India, mainland China, Hong Kong and the United Kingdom.

To conclude, integrating with HSBC Omni Collect will not only drive your business growth and allow you to stay competitive, but it will also maximize revenue opportunities by meeting customer preferences and ensuring secure transactions.

Source: HSBC