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andarlampung in Lampung province was ranked 21 of 22 big cities in Indonesia for the provision of public services, according to a survey conducted by the Corruption Eradication Commission (KPK).

The survey rated the provision of public services in Bandarlampung as very poor, giving the provincial capital a combined public service index of 4.54, KPK advisor Abdullah Hehamahua said in Bandarlampung on Friday.

The city with the worst public services was Medan, North Sumatra, which scored 4.44 according to the survey, Hehamahua said.

The KPK conducted the survey in 2010 to record community opinions and experiences with the provision of public services, including the processing of identity cards, business licenses, building permits, passports and visas, according to Hehamahua.

The survey also examined financial expenditures, especially those made to the community for public services.

The city with the best public service was West Jakarta, which received a combined integrity index of 5.82, according to the survey.

In second place was Samarinda, the capital of East Kalimantan, which received an index of 5.8, according to the survey.

The survey also showed that local immigration offices, national land agency offices, population and civil registration offices and the one-stop service offices continued to provide very poor service.

Officials at all those institutions continued to ask for bribes or illegal levies, according to the survey.

Hehamahua said that the integrity survey was conducted to help prevent corruption.

“By knowing the rankings of the integrity index, we hope that all regional administrations whose services were studied will be willing to improve their public service systems because the administration of the system is carried out using state money,” he said.

“We, for example, still found the rampant collection of illegal levies in immigration offices,” he added.

“In Bandarlampung, we also found many practices of illegal levy collection,” Hehamahua said.

“We advise that all offices announce official fees for the processing of certain services on a board or give clear-cut information on the direction of the provision of the services.”

Hehamahua added that the survey, which covered 22 big cities throughout Indonesia, set the minimum standard index for the provision of public service at 6 out of a possible 10 points.

“It means out of the 22 cities where the survey was conducted not a single city met the minimum standard,” Hehamahua said.

Based on the commission’s data, 30 percent of regional budgets were pilfered, especially due to the poor provision of public services, Hehamahua said.

Responding to the survey, Bandarlampung Mayor Herman H.N. said he would use it as a guide to improve his administration.

“I have summoned and briefed several regional offices representatives through the inspector general’s office to intensify supervision and development. We are committed to improving public services,” Herman said.