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Jakarta Post

Speedy public service: How can Indonesia realize it?

  • Lee Ki-young and Gretha Natasha

Jakarta   /   Mon, October 14 2019   /  01:03 am

President Joko “Jokowi” Widodo remarked that the speed of service is the key to bureaucratic reform as one of the national priorities agenda for his next term during his speech in the Indonesia Vision event last July in Bogor, West Java. He strongly emphasized that institutions without a reforming action would be eliminated and he himself would monitor the efficiency and effectiveness of institutions to improve the current public service speed.One of the solutions to improve the speed of service is to adopt information and communication technologies (ICTs) for government work. By applying ICTs to deliver government function and procedure, the traditional government can be transformed into e-government, and it will enable citizens to be served by speedy public service. According to the result of the 2018 e-government evaluations of 616 government institutions by the Administrative and...